Privacy Policy
Royal Ace and our staff treat the information you give us with care. We want our processes to be open, and we aim never to use your information without your consent. If you have any questions about this policy, contact us.
Two kinds of information
We collect traffic information, which comes from our log files, and user information, which you give us when you register. User information can include your name, phone number and e-mail address. By visiting our site and signing up, you agree that we may collect this information.
Traffic information
We keep records of activity on our site, such as visitor numbers, the pages people open, where they come from and how long they stay. This is collected anonymously and is not tied to you, except where your first visit came through an affiliate. Cookies and server logs are described on our Cookie Policy page.
User information
We may ask for user information when you open an account or take part in a contest or promotion. This can cover your name, postal address, e-mail address, delivery details, phone number and card or other payment details. You only share it when you choose to, and you can browse our site without giving any of it.
Who sees your information
Your information may be passed to our employees, contractors, agents, related companies or business partners who act for us, for example to deliver a prize or promotion, run a survey, collect a payment or provide something you asked for. Outside those partners, we share it only as far as needed to complete your transaction, for instance with your bank or card issuer, and always on condition that they keep it confidential and use it only for that task.
We may also hand over information where the law requires it, where we need to enforce our Terms and Conditions or other agreements, or where the safety, property or rights of players or other people are at stake. Sharing data with other firms to fight fraud and limit credit risk falls under this too.
We never sell our players' personal information. We may share overall statistics about players, traffic and sales with a reputable third party, but those figures identify nobody.
Marketing messages
As a registered player you may get e-mails or phone calls about promotions, surveys, contests, sweepstakes and newsletters from Royal Ace and our marketing partners, and we may use your e-mail address or phone number to tell you about changes to your account. If you ask us not to contact you in a particular way, we will do our best to respect that. To stop marketing e-mails, use the unsubscribe link or write to [email protected].
Identity checks
To meet our legal duties on money laundering and fraud, we may verify your identity, check your address and confirm that you own your payment method, sometimes with the help of outside information providers. If we obtain more personal details that way, we will let you know.
Security
Activity in the members' area of our site is protected with SSL encryption, and our network security team keeps looking for newer security tools. Even so, no transfer of data over the internet is completely safe, so information you send us travels at your own risk.
Links from other sites
Other websites, including affiliate partners, may link to us. Their own privacy policies apply to them, not this one.
Changes
We may change this Privacy Policy at any time, and changes apply from the moment they are posted. Please check this page from time to time.