Terms and Conditions

This page sums up the main rules you agree to when you play at Royal Ace. The full Terms and Conditions on our site are the binding text and win over this summary if the two ever differ. We may update the Terms at any time, and changes take effect once published, while bets placed earlier are settled under the version that applied when they were made.

Operator and licence

Royal Ace is owned by Primrose Media Limited, a company registered on the Island of Anjouan, Union of Comoros, with registration number 15804. Our licence was granted by the State of Anjouan, pursuant to the Computer Gaming Licensing Act 007 of 2005, and the laws of Anjouan govern the Terms.

Age and location

You need to be 21 or over, or older if the gambling age where you live is higher, and we may ask you to prove your age. Players in Canada are allowed to play and can cash out from free welcome bonuses. You are responsible for making sure online gambling is legal where you live, and you must not hide your real location with a VPN, proxy or similar service.

Accounts

One account is allowed per player and per household. If we find more than one, we can close them, winnings are not paid and pending withdrawals are cancelled. Keep your registration details accurate and current, keep your password to yourself and tell us straight away if you think someone else has used your account. You answer for everything done through it. An account with no logins, games or deposits for two years counts as inactive, and we may delete it after notifying you by e-mail.

Verification

We can ask for KYC documents at any point, and checks have to be finished before a withdrawal is processed. Typical requests are a government photo ID, a utility bill from the past three months, both sides of any card used to deposit in the past three months and a selfie holding your ID. Wagering or some account features may be paused until the documents are approved.

Deposits

Payments must come from a card, bank account or payment system registered in your name only. Wagering runs in U.S. dollars, and deposits in another currency are converted at daily OANDA rates or the rate of the payment provider. Card deposits cost 3% to 10%, and crypto deposits carry no fee. Your player account is not a bank account and pays no interest.

Withdrawals

Each request is reviewed within 7 to 10 business days, and once it is approved, payment follows within another 7 to 10 business days. The minimum per withdrawal is usually $100 and can be as low as $20 for some methods or offers. Weekly limits start at $2,500 and can grow with your VIP level, and the monthly ceiling is $10,000, or $5,000 when your balance is at least 10 times your total deposits. If your deposit has not been wagered at least once, an 8% fee with a $4 minimum may apply. Card depositors are paid by bank wire, and crypto payouts are kept for players who mainly deposit in crypto.

Bonuses

Each promotion can be claimed once per person, family, household, e-mail address and shared computer, and only by Real Money Account holders. Unless an offer says otherwise, bonus wagering is 40x on slots and the other Allowed Games such as keno, bingo, Plinko and scratch cards, and 60x on table games and video poker. Games such as baccarat, craps, roulette, Pai Gow Poker, Sic Bo, War, Live Dealer and progressive games are excluded from bonus play. Free chip winnings are capped at 1x the chip value, with a $100 minimum, and two free bonuses need a real money deposit of at least $30 between them. Bonus amounts cannot be cashed out and are taken off at withdrawal.

Tournaments

Free Roll tournaments have no entry fee unless stated, and prizes carry 1x wagering and a 1x cash-out cap. Buy-ins for paid tournaments come from your real money balance and are refunded if we cancel the event. Tournament credits stay inside the tournament and cannot be withdrawn.

Fair play

Game results come from our random number generator, and the result recorded on our server is the one that counts. Cheating, collusion, bots, exploiting software errors and other abuse can lead to voided winnings, a closed account and legal action. Winnings caused by a malfunction are void.

Disputes and liability

A dispute must be raised within 3 days of the wager being decided. You can also turn to the Central Dispute System set up by our software provider. Our liability for any single event is limited to the lower of the stake involved or $500, and you are responsible for any taxes on your winnings.